Dermatology Specialists at 1010 Carondelet Drive Ste 125 in Kansas City, Missouri

Customer Reviews about Dermatology Specialists

• ✪ ✪ ✪ ✪ ✪
  First, let me say that the doctor I saw was amazing. Her bedside manner was so kind and she was so gentle. She deserves 10 stars. But, for office staff there, they are atrocious. First, the woman who wrote my time down for my suture removal, wrote the time down wrong on my appointment card. So, when I left work early to drive all the way there on a Friday...they were closed. Then, I had to wait to Monday to call about the mistake ON THEIR PART. The first rude person was Jennifer. When I tried to explain about my missed appointment, she was confused, because she was calling about the $50 co-pay that was not paid. Not paid? I made specific instructions with the woman taking down my information to run the card on 9/29. Today is the 10th of the NEXT MONTH and she wanted to know why the card was declined. Because I am on a very tight budget and thought the money was taken out on the 29th like the notes said in my file. This angered the woman and she became very snippy and rude. So, I mirrored back to her, her own tone. Those kind of people hate when you do that! What kind of people is that? The kind of people when the mistake is on their end...they get defensive and get an attitude with you. You all know that type! So then I was connected to rude woman #2, named Sue. When I attempted to explain again, she got just as rude. She told me that the issue must be that I didn't write in down correctly in my ledger. ARE YOU FRICKEN KIDDING ME?????? LEDGER?????? GET THIS ANCIENT DINOSAUR OUT OF THAT OFFICE AND IN TO RETIREMENT. Then, she made her last error. She called me Mrs. Now, I do not have a problem with marriage. I do not have a problem with divorce. I dont really care one way or the other. What I do have a problem with is that you have your patients spend how much time filling out countless forms for your office and they cannot even get my name correct? I checked the box correctly. That woman is old, outdated, ancient, and is going to offend someone else besides me. So I asked for a manager, or someone higher than her. Sue told me that there is no one higher than her. I said so you own Dermatologist Specialists? This crazy woman said yep I do! Are you kidding me? I have no problem in paying. That is not the issue. The issue is when the office did not run my card on the date we had agreed upon but decided to run it almost 2 weeks later...that is a problem. Then, when I tried to explain to the office why the issue occurred, they did not care. They were rude and did not want to hear about the issue with the mistake in my follow up appointment time, or the mistake in not running my card on a pre-agreed day, or that I still have stiches in me. They would just cut me off and say "when do you want us to run the card?" I give every body a fair try but come on. In order to get to a great doctor I have to go through these idiots who make mistake after mistake and then don't even want to hear anything I have to say? Looks like I will be cutting and removing my own stitches now. Thanks Dermatology Specialists owned by Sue. I will make sure that this review gets spread all over that crazy thing we call the internet.
  August 11, 2017

  by Francine Schmidt
• ✪ ✪ ✪ ✪ ✪
  Great staff but horrible telephone system. Tried calling several times to reschedule my appointment due to the weather. System was horrible and frustrated me to the point where my skin broke out in rashes.
  May 30, 2017

  by Angela Conley

Photo gallery of Dermatology Specialists

About Dermatology Specialists in Kansas City